Terms of service

Effective date: 12 September 2026

Please read these Terms of Service carefully.

These Terms govern your use of https://madskinn.com (the “Site”) and purchases made from madSKINN, operated by Starkzapp Technologies Private Limited.

Overview

This website is operated by Starkzapp Technologies Private Limited in connection with the madSKINN brand.

Throughout the Site, the terms “we”, “us”, “our” and “madSKINN” refer to Starkzapp Technologies Private Limited, as applicable.

We provide this Site, products, information and related services subject to your acceptance of these Terms of Service (“Terms”), together with the policies referenced on the Site, including our:

Return, Refund & 90-Day Money-Back Guarantee Policy
Shipping Policy
Privacy Policy
Other applicable policies

By accessing the Site, placing an order or otherwise using our services, you agree to these Terms.

If you do not agree with these Terms, please do not use the Site or purchase products through it.

Our online store is hosted using Shopify, which provides the e-commerce platform through which we offer products for sale.

1. Eligibility to Use the Store

By using the Site or purchasing from us, you represent that:

You are legally capable of entering into a binding contract under applicable law; or
Where permitted, you are using the Site with the involvement or consent of a parent or legal guardian.

You may not use the Site or our products for any illegal, fraudulent or unauthorized purpose.

You must not:

Violate applicable laws.
Infringe intellectual-property rights.
Introduce viruses, malware or harmful code.
Attempt unauthorized access to the Site or related systems.
Use the Site in a manner intended to interfere with its operation.

Violation of these Terms may result in suspension or termination of access where appropriate.

2. General Conditions

We reserve the right to refuse, restrict or cancel service or orders for lawful and legitimate reasons, including suspected:

Fraud
Abuse
Resale activity
Payment fraud
Misuse of promotions
Misuse of our Return & Refund Policy
Misuse of the 90-Day Money-Back Guarantee
Violation of these Terms

We will not arbitrarily discriminate between customers contrary to applicable law.

You may not reproduce, duplicate, copy, sell, resell or commercially exploit any substantial portion of the Site or Service without our prior written permission.

Headings in these Terms are for convenience and do not affect their interpretation.

3. Accuracy of Site Information

We make reasonable efforts to ensure that information on the Site is accurate and current.

However, the Site may occasionally contain:

Typographical errors
Technical errors
Pricing errors
Inaccurate product availability
Outdated information
Display differences

We may correct or update information where reasonably necessary.

Information provided on the Site is intended to help customers make informed purchasing decisions and should be read together with product labels, directions, warnings and applicable policies.

4. Prices

Product prices may change from time to time.

Price changes generally apply to future purchases and do not ordinarily alter the price of an order that has already been successfully placed and accepted, except where an obvious pricing or technical error has occurred or where otherwise permitted by law.

The final amount payable will be displayed at checkout before the order is placed.

Applicable:

Taxes
Shipping charges
COD charges
Discounts
Promotional adjustments

will be shown where applicable.

5. Products

madSKINN sells skincare, personal-care and related products.

Certain products may:

Be available exclusively online.
Be available in limited quantities.
Be subject to specific usage instructions.
Be discontinued without notice.

We make reasonable efforts to display product:

Images
Packaging
Colours
Descriptions
Sizes
Ingredients
Prices

accurately.

However, colours and appearances may vary slightly depending on your screen, device, photography, lighting or packaging updates.

Packaging may also be updated periodically without materially changing the product.

6. Skincare Results

Skincare results can vary between individuals.

Factors such as:

Skin type
Existing skin condition
Consistency of use
Lifestyle
Sun exposure
Environment
Other products being used

may influence results.

Any timelines, benefits or product-performance information displayed on the Site should be understood in accordance with the specific wording used and are not a guarantee that every customer will experience identical results.

Nothing on the Site should be interpreted as guaranteeing a specific medical outcome.

Eligible satisfaction-related claims are governed by the madSKINN 90-Day Money-Back Guarantee and its applicable terms.

7. Product Use & Safety

Customers should use madSKINN products according to:

Product packaging
Usage directions
Warnings
Instructions provided with the product

Do not use a product in a manner inconsistent with its intended use.

If significant irritation, discomfort or an unexpected adverse reaction occurs, discontinue use.

Information provided by madSKINN concerning skincare or grooming is intended for general informational purposes and is not a substitute for professional medical advice, diagnosis or treatment.

Customers with a medical condition, severe skin concern, known allergy or other health concern should seek appropriate professional advice where necessary.

8. Orders

Placing an order does not necessarily mean that the order has been finally accepted.

We may refuse or cancel an order for legitimate reasons including:

Product unavailability
Pricing or technical errors
Suspected fraud
Payment failure
Incorrect customer information
Delivery-location restrictions
Unusual quantities suggesting unauthorized resale
Abuse of promotions
Other legitimate operational reasons

If an order that has already been paid for is cancelled by madSKINN, the eligible amount paid will be refunded in accordance with our applicable policies.

9. Quantity Restrictions & Resale

We may limit quantities purchased per:

Customer
Account
Household
Address
Payment method
Order

where reasonably necessary.

Orders that appear to be placed primarily for unauthorized commercial resale, redistribution or abuse of promotional pricing may be cancelled.

For wholesale, distribution or corporate purchase enquiries, please contact us separately.

10. Customer Information

You agree to provide accurate and complete information when placing an order, including where applicable:

Name
Email address
Mobile number
Billing information
Shipping address
Payment information

You are responsible for ensuring that your shipping information is correct before completing an order.

Incorrect or incomplete information may result in delayed or failed delivery.

11. Payments

Payments may be processed through third-party payment providers integrated with our store.

Available payment methods may include:

UPI
Debit cards
Credit cards
Net banking
Wallets
Cash on Delivery
Other supported methods

depending on availability.

Payment processing may be subject to additional terms and security procedures imposed by the relevant payment provider.

madSKINN does not require customers to disclose their:

UPI PIN
Card PIN
OTP
Internet-banking password

to madSKINN support personnel for the purpose of processing a refund.

12. Cash on Delivery

Cash on Delivery may be available for eligible orders, PIN codes and customers.

COD availability may be subject to:

Courier serviceability
Order value
Risk verification
Previous delivery history
Other legitimate operational considerations

We reserve the right to restrict COD availability where reasonably necessary to prevent fraud, abuse or excessive failed deliveries.

Any applicable COD charge will be shown before the order is completed.

13. Cancellations, Returns, Replacements & Refunds

Cancellation, return, replacement and refund requests are governed by our:

Return, Refund & 90-Day Money-Back Guarantee Policy:
https://madskinn.com/refund

The policy contains separate rules covering matters including:

Order cancellations
Damaged products
Leaking products
Defective products
Incorrect products
Missing items
Returns
Reverse pickups
Refunds
COD refunds
The madSKINN 90-Day Money-Back Guarantee

Customers should review that policy before purchasing.

14. Shipping & Delivery

Shipping and delivery are governed by our Shipping Policy:

https://madskinn.com/shipping-returns

Our Shipping Policy contains information regarding:

Processing
Dispatch
Estimated delivery
Tracking
Incorrect addresses
Delayed deliveries
Lost shipments
Orders marked delivered but not received
Return-to-origin shipments

Delivery timelines displayed on the Site are estimates unless expressly stated otherwise.

15. 90-Day Money-Back Guarantee

madSKINN may provide eligible purchases with a 90-Day Money-Back Guarantee.

The guarantee is subject to specific eligibility, usage, evidence, claim-window and verification requirements.

The guarantee does not mean that every order automatically qualifies for a refund after 90 days.

Full conditions are contained in our:

Return, Refund & 90-Day Money-Back Guarantee Policy:
https://madskinn.com/refund

Where there is any conflict regarding eligibility for the guarantee, the specific terms published in the Money-Back Guarantee section of the Refund Policy will govern, subject to applicable law.

16. Promotions, Discounts & Offers

From time to time, madSKINN may offer:

Discount codes
Bundles
Promotional pricing
Free gifts
Limited-time offers
Other promotions

Each promotion may be subject to additional conditions.

Unless specifically stated otherwise:

Offers cannot necessarily be combined.
Offers may have start and end dates.
Discounts may apply only to selected products.
Promotional stock may be limited.
Offers may be withdrawn or corrected where a genuine technical or pricing error occurs.

Refunds for discounted orders will generally be calculated based on the actual amount paid, subject to our Refund Policy and applicable law.

17. Intellectual Property

Unless otherwise stated, content available on the Site—including:

madSKINN name
Logos
Product names
Product photographs
Graphics
Packaging designs
Copy
Videos
Illustrations
Website design
Brand assets

is owned by, licensed to, or used with permission by Starkzapp Technologies Private Limited.

Nothing in these Terms grants you a right to use madSKINN intellectual property for commercial purposes without prior written permission.

18. Reviews, Comments, Feedback & Submissions

You may submit reviews, feedback, comments or other content where the Site permits.

You agree not to submit content that:

Is knowingly false or misleading.
Violates another person's rights.
Is unlawful.
Contains malicious software.
Contains abusive or prohibited material.

By voluntarily submitting feedback or reviews intended for publication, you grant madSKINN a non-exclusive right to use, reproduce and display that content for legitimate business purposes, subject to applicable privacy laws and any specific consent requirements.

Photographs submitted solely for a 90-Day Money-Back Guarantee claim will not be used for marketing without separate explicit consent, as stated in our Refund Policy.

19. Third-Party Services & Links

Our Site may use or link to third-party services including:

Shopify
Payment providers
Logistics providers
Analytics providers
Communication providers
Social-media platforms

We do not control independent third-party websites or services.

Use of those services may be subject to their own terms and privacy policies.

Nothing in this section excludes responsibility that cannot lawfully be excluded.

20. Personal Information

Personal information is handled according to our Privacy Policy:

https://madskinn.com/privacy

Please review the Privacy Policy for information concerning how personal information may be collected, used and handled.

21. Errors, Inaccuracies & Omissions

Occasionally, information on the Site may contain errors or omissions concerning matters such as:

Product descriptions
Pricing
Promotions
Offers
Shipping charges
Delivery estimates
Product availability

We reserve the right to correct genuine errors and update information.

Where an error materially affects an already-placed order, we may contact you to provide an appropriate resolution, including cancellation and refund where necessary.

22. Prohibited Uses

You may not use the Site:

For unlawful purposes.
To solicit unlawful acts.
To violate applicable laws.
To infringe intellectual-property rights.
To harass, threaten or unlawfully discriminate against others.
To provide materially false information.
To upload viruses or malicious code.
To collect personal information without lawful authority.
To spam, phish or conduct fraudulent activity.
To scrape or interfere with the operation or security of the Site.
To manipulate reviews, promotions, refunds or guarantee claims.
To attempt unauthorized access to systems or accounts.

We may restrict access where these Terms are violated.

23. Availability of the Site

We aim to maintain reliable access to the Site, but we do not guarantee that the Site will always be:

Uninterrupted
Error-free
Free from temporary outages
Available at all times

Maintenance, service-provider outages, technical problems and circumstances outside our control may temporarily affect availability.

24. Limitation of Liability

Nothing in these Terms excludes or limits any liability, consumer right, remedy, warranty or obligation that cannot lawfully be excluded or limited under applicable law.

Subject to the above and to the maximum extent permitted by applicable law, Starkzapp Technologies Private Limited will not be liable for indirect, incidental, special or consequential losses arising solely from use of the Site where such liability may lawfully be limited.

These Terms do not exclude liability arising under applicable consumer-protection or product-liability law.

25. Indemnification

To the extent permitted by applicable law, you agree to indemnify Starkzapp Technologies Private Limited against losses or reasonable costs arising directly from your:

Unlawful use of the Site.
Material breach of these Terms.
Infringement of third-party rights.
Fraudulent activity.

This provision does not restrict rights available to consumers under applicable law.

26. Severability

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be interpreted or limited to the extent reasonably necessary to make it enforceable where possible.

The remaining provisions will continue in effect.

27. Termination

You may stop using the Site at any time.

We may restrict or terminate access where we reasonably believe that a user:

Has materially violated these Terms.
Has engaged in fraud or abuse.
Has attempted to compromise Site security.

Rights and obligations that arose before termination may continue where appropriate.

28. Entire Agreement

These Terms, together with policies incorporated or referenced within them, constitute the agreement governing your use of the Site and purchase of products, subject to applicable law.

Failure by madSKINN to immediately enforce a provision does not automatically constitute a waiver of that provision.

29. Governing Law

These Terms are governed by the laws of India.

Nothing in these Terms limits a consumer's right to approach any consumer commission, court, authority or other forum available under applicable law.

30. Grievance Redressal

If you have a complaint concerning an order, product, payment, delivery, refund or your use of the Site, you may contact our Grievance Officer.

Name: Kishore.
Designation: Grievance Officer
Email: info@starkzapp.com
Address: 44 - 3rd Cross, Marathahalli, Bengaluru, Karnataka – 560037, India

We aim to acknowledge consumer grievances within 48 hours of receipt and address them within the period required under applicable law.

For ordinary order-support enquiries, you may also use:

Contact: https://madskinn.com/contact

31. Changes to These Terms

We may update these Terms from time to time because of changes to:

Our products
Operations
Website functionality
Policies
Applicable requirements

The latest version will be published on the Site.

Changes will apply prospectively subject to applicable law and will not be used to unfairly remove rights relating to transactions that have already occurred.