Privacy policy

Effective date: 12 September 2026

This Privacy Policy describes how Starkzapp Technologies Private Limited, operating the madSKINN brand (“madSKINN”, “we”, “us” or “our”), collects, uses, stores and shares personal information when you:

Visit https://madskinn.com;
Purchase or attempt to purchase our products;
Create or access a customer account;
Contact our customer-support team;
Submit a return, replacement or refund request;
Submit a claim under the madSKINN 90-Day Money-Back Guarantee;
Subscribe to marketing communications; or
Otherwise interact with madSKINN.

Our online store is powered by Shopify. Shopify processes certain customer information on behalf of merchants operating Shopify stores. Shopify

1. Personal Information We Collect

Depending on how you interact with madSKINN, we may collect the following categories of personal information.

A. Identity & Contact Information

This may include:

Full name
Email address
Mobile number
Billing address
Shipping address
City
State
PIN code
Country
Customer-account information

We use this information primarily to process orders, communicate with you and provide customer support.

B. Order & Transaction Information

When you place or attempt to place an order, we may collect:

Order number
Products purchased
Quantity
Order value
Discounts or promotional codes
Shipping method
Payment status
Cash-on-Delivery status
Refund or replacement information
Delivery and tracking information
Order history

We use this information to process, fulfil, deliver, support and manage your orders.

C. Payment Information

Payments may be processed by third-party payment providers.

Depending on the payment method selected, payment providers may process information such as:

Payment method
Transaction reference
Card-related information
UPI information
Banking information
Payment authentication information

madSKINN does not normally receive or store your complete card number, card PIN, UPI PIN, OTP or internet-banking password.

For approved COD refunds, you may voluntarily provide a UPI ID or bank-account details where necessary to process the refund.

D. Device & Website Usage Information

When you visit madskinn.com, certain information may be collected automatically, including:

IP address
Browser type
Device type
Operating system
Time zone
Pages viewed
Products viewed
Referring website or source
Time spent on pages
Website interactions
Approximate location derived from network information
Cookie and advertising identifiers

This may be collected through technologies including:

Cookies
Pixels
Tags
Log files
Web beacons
Similar technologies

We may use this information for analytics, security, fraud prevention, website optimisation and advertising measurement.

E. Shipping & Delivery Information

To deliver your orders, we may process or share information such as:

Name
Delivery address
Mobile number
Email address
Order number
Product/package information
COD amount
Delivery status
Tracking information

This information may be shared with logistics providers, courier companies, fulfilment partners and related service providers.

F. Customer-Support Information

If you contact us, we may collect:

Your correspondence with us
Email messages
Contact-form submissions
Order information
Photographs
Videos
Return information
Refund information
Complaints
Other information you voluntarily provide

We use this information to investigate and resolve customer-support matters.

G. Return, Replacement & Refund Information

If you report a damaged, leaking, missing, defective or incorrect product, we may collect:

Order ID
Name
Email
Mobile number
Product information
Photographs of the product
Photographs of packaging
Shipping-label photographs
Videos where reasonably required
Reason for return or replacement
Return-pickup information
Refund details

This information is used to verify and resolve your request and help prevent fraudulent claims.

2. 90-Day Money-Back Guarantee Information

If you submit a claim under the madSKINN 90-Day Money-Back Guarantee, we may collect additional information necessary to assess your claim.

This may include:

Order ID
Name
Email address
Phone number
Delivery information
Products used
Usage information
Before-use photographs
After-use photographs
Photographs of products
Photographs showing remaining product quantity
Your explanation of your experience
Other information reasonably required to verify eligibility

We use this information for:

Claim verification
Fraud prevention
Customer support
Product-quality analysis
Product improvement
Processing approved refunds

Use of Your Photographs

Photographs submitted for a Money-Back Guarantee claim will not be used for advertising, social media, testimonials or other marketing purposes without separate explicit consent from you.

Giving or refusing marketing permission will not affect the assessment of your refund claim.

Claim information may be processed using third-party business tools used by us to collect, store or review claim submissions.

3. How We Use Personal Information

We may use personal information for purposes including:

Processing orders
Processing payments
Arranging shipping and delivery
Sending order confirmations
Sending tracking and delivery updates
Managing COD orders
Processing cancellations
Processing returns
Processing replacements
Processing refunds
Managing the 90-Day Money-Back Guarantee
Providing customer support
Preventing fraud and abuse
Securing the Site and our systems
Maintaining business and accounting records
Complying with tax and legal obligations
Improving our products
Improving our website
Understanding customer behaviour
Measuring advertising performance
Providing marketing communications where permitted
Enforcing our policies and Terms of Service

We seek to collect and process personal information only for lawful business purposes and in accordance with applicable law.

4. Marketing Communications

Where permitted and where appropriate consent has been obtained, we may send marketing communications through channels such as:

Email
SMS
WhatsApp
Other electronic communication channels

Marketing communications may include:

Product launches
Offers
Discounts
Skincare information
Product updates
Brand news

Providing your mobile number for order delivery does not automatically mean that you have consented to receive WhatsApp or SMS marketing communications.

Where marketing consent is requested, we may provide a separate opt-in mechanism.

You may unsubscribe or withdraw marketing consent using the unsubscribe/opt-out option provided or by contacting us.

Withdrawing marketing consent does not prevent us from sending necessary transactional messages relating to an existing order, refund, delivery or customer-support request.

5. Cookies, Analytics & Advertising

We and our service providers may use cookies and similar technologies for purposes including:

Keeping the Site functional
Remembering preferences
Understanding website traffic
Measuring purchases and conversions
Preventing fraud
Improving the customer experience
Measuring advertising campaigns
Displaying relevant advertising where permitted

We may use services provided by companies such as:

Shopify
Google
Meta
Other analytics and advertising providers

Your browser may allow you to block or delete cookies.

Certain features of the Site may not function correctly if essential cookies are disabled.

Shopify also provides merchants with customer-privacy controls, including tools related to privacy settings, cookie banners and data-sharing choices where applicable. Shopify Help Center

6. Sharing Personal Information

We do not sell customer personal information as a standalone commercial product.

We may share personal information with third parties where reasonably necessary to operate madSKINN.

These may include:

E-Commerce Platform Providers

Such as Shopify, which powers our online store.

Payment Providers

To process online payments, refunds and transaction verification.

Logistics & Fulfilment Providers

To:

Ship orders
Provide tracking
Collect COD payments
Arrange reverse pickups
Process returns

Communication Providers

For transactional email, SMS, WhatsApp or customer-support communications.

Analytics & Advertising Providers

To understand website usage and measure or deliver advertising where permitted.

Business & Productivity Service Providers

For purposes such as:

Customer support
Claim forms
Document storage
Email
Internal records
Fraud-prevention systems

Professional Advisers

Including accountants, auditors, legal advisers and other professional service providers where reasonably required.

Government & Legal Authorities

We may disclose information when reasonably necessary to:

Comply with applicable law
Respond to a lawful request
Enforce legal rights
Investigate fraud
Protect customers, madSKINN or others

7. Shopify

Our store uses Shopify's e-commerce platform.

Shopify may process information such as customer identity information, order information, device information, browser information and other data necessary to operate the Shopify platform on behalf of merchants. Shopify explains that merchants generally control how and why customer information is used in connection with the merchant's store. Shopify

Shopify's privacy information is available through Shopify's website.

8. International Processing & Data Transfers

Some of the technology and service providers we use may process or store personal information outside India.

For example, cloud, e-commerce, communications, analytics or payment infrastructure may operate from multiple countries.

Where personal information is transferred or processed internationally, we will handle such transfers in accordance with applicable legal requirements.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including where required for:

Fulfilling orders
Customer service
Refunds and returns
Guarantee claims
Fraud prevention
Accounting
Tax records
Legal obligations
Resolving disputes
Enforcing agreements

Different categories of data may therefore be retained for different periods.

For example, order and financial records may need to be retained for statutory accounting or tax purposes even if you request deletion of other information.

Marketing information may be retained until you unsubscribe, withdraw consent or the information is otherwise no longer required.

When information is no longer reasonably required, we may delete, securely dispose of or anonymise it, subject to applicable law.

10. Security

We take reasonable organisational and technical measures designed to protect personal information against:

Unauthorized access
Unauthorized disclosure
Loss
Misuse
Alteration
Destruction

We also use third-party platforms and providers that maintain their own security controls.

However, no internet transmission or electronic-storage system can be guaranteed to be completely secure.

If a personal-data breach occurs, we will take steps required under applicable law, which may include notifying affected individuals or relevant authorities where required.

11. Your Privacy Choices & Rights

Depending on the applicable law and circumstances, you may have rights relating to your personal information, including the ability to request:

Access to information about your personal data
Correction of inaccurate information
Updating of incomplete information
Deletion or erasure where applicable
Withdrawal of consent
Information about how your data is processed
Grievance redressal

Certain requests may be limited where we are required to retain information because of:

Tax obligations
Accounting obligations
Fraud prevention
Existing transactions
Legal claims
Other lawful requirements

Where processing is based on consent, you may withdraw your consent in accordance with applicable law.

Withdrawal will not affect processing that was lawful before the withdrawal.

The DPDP framework provides for clear notices, consent withdrawal and data-principal rights as its relevant provisions become applicable under the government's phased implementation schedule. MeitY

To make a privacy request, contact:

info@starkzapp.com

Use the subject:

Privacy Request

We may need to verify your identity before processing certain requests.

12. Marketing Consent Withdrawal

You may withdraw consent for promotional communications at any time.

Depending on the communication channel, you may:

Use an unsubscribe link in an email
Use an available opt-out option
Reply using an available unsubscribe mechanism
Contact info@starkzapp.com

After opting out, you may continue to receive transactional communications necessary to service an existing order or request.

13. Children's Privacy

madSKINN's products and online store are primarily intended for adults.

We do not knowingly seek to collect children's personal information for marketing purposes without any consent or other requirements that may apply under law.

If you believe a child has provided personal information inappropriately, please contact us so that we can review the matter.

14. Third-Party Websites

Our Site may contain links to third-party websites or services.

Once you leave madskinn.com, the privacy practices of the third party may apply.

We are not responsible for the privacy practices of independent third-party websites, and we recommend reviewing their privacy policies.

15. Privacy Complaints & Grievances

If you have a question, concern or complaint regarding our handling of personal information, please contact:

Email: info@starkzapp.com
Subject: Privacy Grievance

We will review privacy complaints and respond in accordance with applicable law.

Where required, we may provide additional mechanisms for exercising privacy rights or escalating complaints as applicable data-protection requirements become effective.