Shipping policy
Effective Date: 12 September 2026
This Shipping Policy describes how madSKINN, operated by Starkzapp Technologies Private Limited, handles shipping and delivery for orders placed directly through madskinn.com.
1. Where We Ship
madSKINN currently ships to serviceable locations across India.
Shipping availability depends on the delivery PIN code and the serviceability of our logistics partners.
If an address cannot be serviced after an order has been placed, we may contact you for an alternative address or cancel the affected order and issue an applicable refund.
2. Order Processing & Dispatch
Once your order is successfully placed and confirmed, our team begins processing it for shipment.
Orders are usually processed and dispatched within 1–3 business days.
Processing may take longer during:
- Product launches
- Sale periods
- Public holidays
- High-order-volume periods
- Logistics disruptions
- Events outside our reasonable control
Business days generally exclude Sundays and public holidays in India.
Once an order has been handed over to our logistics partner, you will receive tracking information where available.
3. Estimated Delivery Time
After dispatch, orders are generally delivered within approximately 3–7 business days, depending on the destination and courier serviceability.
Remote or less accessible locations may require additional delivery time.
The total time from placing an order to receiving it therefore includes:
Order processing time + courier delivery time
Any delivery date shown on our website, checkout, tracking page, email, SMS or other communication is an estimated delivery date and not a guaranteed delivery date.
4. Sundays & Public Holidays
Courier pickups and delivery attempts may be limited or unavailable on:
- Sundays
- National holidays
- Regional public holidays
- Certain local holidays
Such days may therefore extend the estimated delivery timeline.
5. Shipping Charges
Any applicable shipping charges will be clearly displayed at checkout before you complete your purchase.
Shipping charges may vary depending on:
- Order value
- Delivery location
- Promotional offers
- Shipping method
- Other applicable conditions
Any available free-shipping offer will also be displayed where applicable.
6. Order Tracking
Once your order has been shipped, tracking information may be sent to you through one or more of the following:
- SMS
- WhatsApp, where applicable
- madSKINN order/tracking page
- Our logistics partner
Tracking information may take some time to update after your shipment has been handed over to the courier.
If you have not received tracking information after your order has been dispatched, you may contact us at:
Please include your Order ID.
7. Correct Delivery Information
Customers are responsible for providing complete and accurate information while placing an order, including:
- Full name
- Mobile number
- House/flat number
- Street/locality
- City
- State
- PIN code
- Any information reasonably required for delivery
madSKINN cannot guarantee successful delivery where incorrect or incomplete information has been provided.
If you notice an error in your address, contact us immediately at info@starkzapp.com.
We will try to update the address if the order has not yet been processed or shipped, but address changes cannot be guaranteed after fulfilment has begun.
8. Failed Delivery Attempts
Our logistics partner may attempt to contact you if assistance is required to complete delivery.
Delivery may fail because of circumstances including:
- Customer unavailable
- Incorrect or incomplete address
- Incorrect phone number
- Customer refusing the shipment
- Repeated unsuccessful delivery attempts
- Location not being accessible to the courier
If an order is returned to us because of a delivery issue attributable to the customer, additional shipping or re-shipping charges may apply where permitted.
9. Order Marked Delivered but Not Received
If your tracking status shows Delivered but you have not received the package, please contact us as soon as possible and preferably within 24 hours of the delivery update.
Email:
Subject:
Order Marked Delivered but Not Received – #[Order ID]
Please include:
- Order ID
- Registered name
- Phone number
- Delivery address
We will raise the issue with the relevant logistics partner and investigate the delivery status.
Any replacement or refund will be subject to verification and our applicable Return & Refund Policy.
10. Delayed Deliveries
We make every reasonable effort to ensure orders reach customers within the estimated delivery period.
However, delays may occasionally occur because of circumstances including:
- Severe weather
- Festivals
- Public holidays
- Transportation disruption
- Courier capacity
- Operational issues
- Natural disasters
- Strikes
- Remote delivery locations
- Other circumstances outside our reasonable control
A delay does not automatically mean that an order is considered lost.
If your order appears significantly delayed, contact:
Subject:
Delayed Delivery – #[Order ID]
Our team will review the shipment status with the logistics partner.
11. Lost in Transit
If an order is confirmed by our logistics partner as lost in transit, madSKINN will provide an appropriate resolution.
Depending on the circumstances, this may include:
- Sending a replacement order; or
- Refunding the eligible amount paid.
For prepaid orders where a refund is approved, the refund will generally be processed to the original payment method.
For COD orders where an eligible amount needs to be refunded, additional refund details such as a UPI ID or bank account may be required.
12. Damaged Packages
If your order arrives damaged, leaking, broken, incorrect or with an item missing, please report the issue within 48 hours of delivery.
Email:
Include:
- Order ID
- Description of the issue
- Clear photographs of the product
- Clear photographs of the package
- Shipping label photograph, where applicable
Please keep the product and packaging until our team has reviewed the issue.
Detailed eligibility, verification, replacement and refund conditions are covered under our Return & Refund Policy.
13. Refused Orders & Return to Origin
If a customer refuses delivery or repeatedly fails to accept an order, the shipment may be returned to our warehouse by the logistics provider.
This is commonly referred to as Return to Origin (RTO).
Any refund, re-shipping or deduction of applicable logistics charges will be handled according to our Return & Refund Policy and applicable law.
14. Returns, Replacements & Refunds
Shipping-related return or refund requests are governed by our separate Return & Refund Policy.
This includes situations involving:
- Damaged products
- Leaking products
- Incorrect products
- Missing products
- Verified defective products
- Lost shipments
- Approved returns
For full details, please refer to:
madskinn.com/refund
The madSKINN 90-Day Money-Back Guarantee is a separate program with its own eligibility requirements and claim process.
15. Contact Us
For shipping, tracking or delivery-related assistance:
Email: info@starkzapp.com
Website: madskinn.com
Contact Page: madskinn.com/contact
Registered Business:
Starkzapp Technologies Private Limited
GSTIN:
29ABGCS2515N1ZX
Registered Address:
44 - 3rd Cross,
Marathahalli, Bengaluru,
Karnataka – 560037, India
16. Changes to This Policy
We may update this Shipping Policy from time to time to reflect changes in our logistics partners, operations, delivery methods or applicable requirements.
The latest version published on madskinn.com will apply subject to applicable law.