Legal Info
Refund Policy
This policy applies to products purchased from https://madskinn.com (the “Site”) sold by Starkzapp Technologies Private Limited in connection with the madSkINN brand.
Returns, exchanges and refunds
We do not accept returns, exchanges, or refunds. All sales are final.
Starkzapp Technologies Private Limited reserves the right to refuse any return or refund request.
Cancellations
Once an order is placed and payment is authorized, we are generally unable to cancel or modify it, because fulfillment processing begins promptly. If you believe you need to cancel before shipment, contact us immediately at info@starkzapp.com; we will help if the order has not yet been processed, but we cannot guarantee cancellation.
Damaged, defective, or incorrect items
If you receive a product that appears damaged, defective, or not what you ordered, email us at info@starkzapp.com within a reasonable time after delivery with your order details and clear photos where helpful. We will review quality-related issues in line with applicable law and our records.
Contact
For refund policy questions or quality concerns: info@starkzapp.com. You may also use https://madskinn.com/contact.